At Adcomsim LTD (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our website, products, and services—including engineering software, SaaS tools, and customer support.
1. Who We Are
Adcomsim LTD is a technology company specializing in engineering software and related services. We provide digital tools, consulting, and technical solutions to professionals and businesses in the engineering sector.
2. Information We Collect
a. Information You Provide to Us:
- Full name, email address, phone number
- Company details, job title, role
- Login credentials (for SaaS platforms)
- Billing, payment, and invoicing information
- Support inquiries, feedback, and technical tickets
- Files or documents uploaded by users for analysis or processing
b. Information Collected Automatically:
- Device type, operating system, browser type
- IP address and geographic location
- Usage data (e.g., feature interactions, error logs, session duration)
- Cookies and similar technologies (see Section 6)
c. Third-Party Sources:
- Business directories, resellers, referral partners
- Analytics and advertising platforms (Google Analytics, LinkedIn, etc.)
3. How We Use Your Information
We use the information we collect to:
- Provide access to our software and services
- Create and manage your account
- Deliver product updates and relevant support
- Improve system performance and product functionality
- Analyze usage patterns and diagnose technical issues
- Send marketing and service-related communications (only with your consent, when required)
- Comply with legal and contractual obligations
4. Legal Basis for Processing
If you are located in the European Economic Area (EEA), we rely on one or more of the following legal bases to process your personal data:
- Your consent
- Performance of a contract with you
- Compliance with a legal obligation
- Our legitimate business interests (e.g., product improvement, fraud prevention)
5. Data Sharing
We may share your information with:
- Trusted service providers (e.g., hosting, billing, support)
- Business partners or resellers who help deliver our services
- Legal and regulatory authorities when required by law
- Third-party analytics providers to improve our offerings
We do not sell your personal data to any third parties.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Provide secure access to your account
- Analyze usage patterns
- Improve site functionality
- Remember user preferences
You may manage your cookie settings through your browser preferences.
7. Data Retention
We retain your personal data only for as long as necessary:
- To provide services to you
- To comply with legal obligations
- To enforce our agreements
- To resolve disputes and ensure security
If you wish to request data deletion, contact us (see Section 11).
8. Data Security
We implement technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including:
- Encrypted data transfer (SSL/TLS)
- Access controls and authentication
- Regular security updates and audits
However, no system is completely secure, and we cannot guarantee absolute protection.
9. International Data Transfers
We operate in Israel and may process or transfer your data to other countries where our partners or cloud providers operate. In such cases, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion
- Object to or restrict processing
- Withdraw consent (when applicable)
- Lodge a complaint with a data protection authority
To exercise your rights, contact us using the information below.
11. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or your personal data:
Adcomsim LTD
Email: [Insert Contact Email]
Address: [Insert Office Address]
Phone: [Insert Phone Number]
12. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website. We encourage you to review this page periodically. Continued use of our services constitutes your acceptance of any changes